Shipping & Returns

Thank you for choosing to shop at DARLING DEW. We are committed to providing you with a seamless shopping experience and ensuring your satisfaction with our products. This Shipping and Returns Policy outlines important information regarding shipping, delivery, and returns. Please read this policy carefully before placing your order.

Shipping Information:

1. Order Processing Time:
   - Once your order is placed, please allow 1-3 business days for processing.
   - During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during these times.

2. Shipping Methods:
   - We offer various shipping methods to cater to your needs, including standard shipping, expedited shipping, and international shipping.
   - Shipping options and associated costs will be displayed at checkout based on your location and the items in your cart.

3. Shipping Timeframes:
   - Shipping times may vary depending on your location and the shipping method selected but do expect to receive your order within 3-10 days max.

4. Tracking Information:
   - Once your order is shipped, you will receive a confirmation email with a tracking number.
   - You can use the tracking number to monitor the progress of your shipment on our website or the shipping carrier's website.

5. International Shipping:
   - For international orders, please note that additional customs duties, taxes, and fees may apply.
   - We are not responsible for any delays or additional charges imposed by customs in your country.

Returns and Exchanges:

1. Eligibility:
   - We accept returns and exchanges within 30 days from the date of delivery.
   - To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.

2. Return Process:
   - If you would like to initiate a return or exchange, please contact our customer support team within the specified timeframe.
   - Our team will guide you through the return process, providing you with the necessary instructions and a return shipping address.

3. Return Shipping:
   - The customer is responsible for the return shipping costs, unless the return is due to an error on our part (e.g., wrong item shipped, defective product).
   - We recommend using a trackable shipping method to ensure the safe return of the item.

4. Refunds:
   - Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   - If approved, your refund will be processed and applied to your original method of payment within a reasonable time frame.

5. Exchanges:
   - If you wish to exchange an item for a different size, color, or style, please contact our customer support team.
   - Exchanges are subject to product availability. If the requested item is not available, we will process a refund instead.

6. Non-Returnable Items:
   - Certain items are not eligible for return due to hygiene or safety reasons, including but not limited to intimate apparel, swimwear, and perishable goods.
   - Additionally, items marked as final sale or clearance are non-returnable.

7. Damaged or Defective Items:
   - In the rare event that you receive a damaged or defective item, please contact our customer support team immediately.
   - We may request photos or additional information to assess the issue and provide a suitable solution, such as a replacement or refund.

Please note that this policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates. If you have any questions or concerns, please reach out to our customer support team, and we will be happy to assist you.

Thank you for shopping with us!